Our policies detail the guidelines and procedures for information collection, monetary collection and disconnection/reconnection protocols. All of our policies are developed in accordance with government legislation to ensure consistency and reliability of service.

Privacy and Freedom of Information Act

We believe in protecting the privacy and confidentiality of your personal information. The collection, use and disclosure of our customers’ information is essential to our day-to-day business operations and because of this we commit to respecting and protecting the personal information you provide to us.

Our Privacy and Freedom of Information Act has been established to inform our customers about our practices and procedures concerning the collection, usage and disclosure of personal information. The policy details the ways in which we ensure the privacy, confidentiality and protection of your personal information.

To learn more about our privacy policy, please download and review the full details of our PDF Privacy and Freedom of Information Act.

Collection Policy

Our collection policy details the guidelines set out in accordance with the Electricity Act (1998), the Electricity Distribution Rate Handbook and the Retail Settlement Code for collection of outstanding money owed from customers and retailers serviced by Erie Thames Powerlines distribution system.

You can view this policy and its complete details by downloading and reviewing our PDF Collection Policy document.

Disconnection Policy

Erie Thames Powerlines, in accordance with the applicable codes, has established a process for disconnection/reconnection of a property and/or premise electrical service when necessary or when requested. These processes ensure that maintaining safety and reliability remains a primary requirement.

Please review our PDF Disconnection Policy for a complete guide to disconnection, reconnection and procedures for the unauthorized use of electricity.

Security Deposit Policy

Our security deposit policy outlines the terms and conditions Erie Thames Powerlines will use for collecting, maintaining and returning customer security deposits while complying with applicable government legislation and codes.

To read full details, download our PDF Security Deposit Policy.