Power for your life

Look for Erie Thames Powerlines at your child's school, the annual parade or other fun events. Giving families opportunities to grow together and learn together — it's one more way we're Your Home Town Utility.

Power outages

Planned Outages

Erie Thames Powerlines wants to inform you of any planned outages that may be occurring due to continual improvement or emergency relief measures. We will do our best to inform you of any planned outages occurring in our municipalities.

The below planned outages are currently scheduled to occur on the following dates. Please contact us with any questions or concerns you may have concerning a planned outage in your neighbourhood at (519) 485-1820 or toll free at (877) 850-3128.

Currently there are no planned outages scheduled for municipalities of Erie Thames Powerlines.

Unplanned Outages

Unplanned power outages can occur at any time due to weather conditions, construction damages, traffic accidents or equipment failure. Erie Thames Powerlines has set up systems and protocols to ensure that unplanned outages are minimal. In the event of an unplanned power outage our experienced team of service workers will be on the scene to help restore the affected power system. Before calling Erie Thames Powerlines please ensure that the cause of the problem is not your household breakers.

In the event of an unplanned power outage, there are a few simple precautions you can take to ensure the comfort and safety of you and your family:

Contact us immediately at (519) 485-1820 or toll free at (877) 850-3128 so we can send our service team to assess the situation
Keep an emergency kit in a hall closet filled with flashlights, batteries, candles, matches, and warm blankets
Have emergency phone numbers as well as Erie Thames Powerlines' telephone number written down for easy access
Keep a ready supply of water bottles and dry snacks in the event of a long period power outage
Having a wireless radio can provide you with news updates and a corded phone can be a worthwhile investment to ensure telephone access during a long period power outage.

Your home

Manage My Account — I'm Moving — Explain My Bill — Planning Electrical Upgrade

Your business

Efficient Online Billing — Current Rates — Manage Energy Costs — Starting a Renovation

Energy Conservation

Conservation Programs

Our company

Service Territory — Our Mission — At Your School — In Your Community

Outage Notification

Eco Living Tips

Load ‘em up!

You can save up to 10,000 liters of water each year.

Wash full loads in your dishwasher instead of half loads. Your water goes twice as far and you use half as much! Save more on water heating costs by using the short cycle or install a high-efficiency dishwasher.

Current News

Attention customers

Jan 20, 2012

Conditions of Service Update - new policies on Opening & Closing of Accounts, Use of Load Control Devices, and revised Security Deposit, CoLLections and Disconnection policies