Powering your business

Reliable energy and effective power management solutions so you can focus on what's important: your business. Our green initiatives position your company at the forefront of innovation and conservation.

Policies

Our policies detail the guidelines and procedures for information collection, monetary collection and disconnection/reconnection protocols. All of our policies are developed in accordance with government legislation to ensure consistency and reliability of service.

Privacy and Freedom of Information Act

We believe in protecting the privacy and confidentiality of your personal information. The collection, use and disclosure of our customers' information is essential to our day-to-day business operations and because of this we commit to respecting and protecting the personal information you provide to us.

Our Privacy and Freedom of Information Act has been established to inform our customers about our practices and procedures concerning the collection, usage and disclosure of personal information. The policy details the ways in which we ensure the privacy, confidentiality and protection of your personal information.

To learn more about our privacy policy, please download and review the full details of our PDF Privacy and Freedom of Information Act.

Collection Policy

Our collection policy details the guidelines set out in accordance with the Electricity Act (1998), the Electricity Distribution Rate Handbook and the Retail Settlement Code for collection of outstanding money owed from customers and retailers serviced by Erie Thames Powerlines distribution system.

You can view this policy and its complete details by downloading and reviewing our PDF Collection Policy document.

Disconnection Policy

Erie Thames Powerlines, in accordance with the applicable codes, has established a process for disconnection/reconnection of a property and/or premise electrical service when necessary or when requested. These processes ensure that maintaining safety and reliability remains a primary requirement.

Please review our PDF Disconnection Policy for a complete guide to disconnection, reconnection and procedures for the unauthorized use of electricity.

Security Deposit Policy

Our security deposit policy outlines the terms and conditions Erie Thames Powerlines will use for collecting, maintaining and returning customer security deposits while complying with applicable government legislation and codes.

To read full details, download our PDF Security Deposit Policy. .

Your home

Manage My Account — I'm Moving — Explain My Bill — Planning Electrical Upgrade

Your business

Efficient Online Billing — Current Rates — Manage Energy Costs — Starting a Renovation

Energy Conservation

Conservation Programs

Our company

Service Territory — Our Mission — At Your School — In Your Community

Outage Notification

Eco Living Tips

Feeling the chill?

You don't have to turn up the heat to stay warm and toasty.

Seal cold, drafty gaps around your windows and doors with weather stripping and door sweeps. Keeps the cold air out, the warm air in, and the electricity savings in your wallet.