Posts Categorized: News

Avoid Late Fees by Signing Up for eBilling

With a work stoppage looming at Canada Post, Erie Thames Powerlines is urging customers to sign up for eBilling. Failure to receive a statement does not exempt a customer from having to pay the utility bill. Signing up for eBilling ensures you won’t miss a statement. Register for our eBilling service today to gain access to… Read more »

See a Downed Power Line? Stay Away, Stay Safe!

Power lines don’t fall often, but when they do, knowing what to do (and what not to do) could save your life. Heavy ice or snow, motor vehicle accidents, and broken tree limbs could all cause a power line to fall. You should always assume that all power lines (downed or not) are energized until… Read more »

Scheduled Power Interruption for Sunday, May 29

Please be advised that a scheduled temporary power interruption will be affect customers in Norwich, Otterville and Burgessville on Sunday, May 29, 2016 from 5:00 a.m. to 9:00 a.m. This has been scheduled by Hydro One who will be performing maintenance at the Tillsonburg Transmission Station at that time. This maintenance will affect the supply of… Read more »

OEB Sets New Electricity Prices for Spring/Summer

The Ontario Energy Board has announced the new time-of-use (TOU) electricity prices that will start May 1, 2016. For the average consumer using 750 kWh per month, this change will increase the “Electricity” line of the bill by $3.13, or 2.5% on the total bill. The new summer TOU hours also take effect May 1. The… Read more »

ERTH Awards Application Window Open

Each year, ERTH Corporation presents its annual ERTH Awards to individuals and organizations within Erie Thames Powerlines’ service territory who display exemplary efforts and commitment to economic, environmental and social sustainability.

Warning: Door to Door Caution

Please be advised that Erie Thames Powerlines does not test water and is not making door-to-door visits at this time. This article was posted originally on 104.7 HeartFM’s website. View it here: http://www.1047.ca/news/local-news/door-to-door-caution/ Oxford County is warning residents about door to door salesmen who are claiming to work for Erie Thames Powerlines. Oxford County has issued a… Read more »

Earth Hour 2016: The Future Starts Today

Earth Hour 2016 will take place on Saturday, March 19 from 8:30 to 9:30 p.m. The event encourages people to turn off all non-essential lights for one hour and to focus on your commitment to our planet for the rest of the year. The lights off event started in Sydney, Australia in 2007 and has… Read more »

Customer Survey Contest Winners

Thank you to everyone who took the time to complete our annual customer satisfaction survey. Your feedback is very important and will help us greatly moving forward. Everyone who participated and left their name was entered into the draw for 1 in 10 $100.00 credits on their next hydro bill from Erie Thames Powerlines. The winners… Read more »

Public Awareness of Electrical Safety Survey

The Ontario Energy Board has required all of Ontario’s local distribution companies (LDCs) to perform a bi-annual public awareness of electrical safety survey of their customers with the assistance of the Electrical Safety Authority. To meet our requirements,we have contracted a third-party company who may call you on our behalf to complete the survey over… Read more »

Possible OESP Scam

The Ontario Energy Board (OEB) is alerting Ontarians to a possible telephone scam. The OEB has received reports that individuals, claiming to be affiliated with the Ontario Electricity Support Program (OESP), were calling to request access into consumers’ homes. In two incidents last week, residents were contacted about the OESP, and notified that a home… Read more »