Posts Categorized: News

Electrical Safety Awareness Survey

Erie Thames Powerlines is conducting a survey on Electrical Safety Awareness in our service regions. You may receive a telephone call from a third-party company, Advanis, who is doing interviews on our behalf.  We encourage you to participate in this important project.  Should you have any questions, please contact us at 877-850-3128.

peaksaver PLUS

peaksaver PLUS devices deactivated after September 30, 2017. Over the last ten years, the peaksaver PLUS program has provided Ontarians a unique opportunity to contribute to grid reliability. peaksaver PLUS devices have allowed the IESO, as grid operator, to curtail energy demand during hot days, reducing the need to rely on power plants to produce… Read more »

Time-of-use price periods for electricity users changing November 1

Erie Thames Powerlines is reminding households and small businesses that as of November 1, 2017, the time-of-use (TOU) price periods are changing, as is the threshold for residential customers that are paying tiered prices. TOU prices will not be changing.  More information can be found on the Ontario Energy Board website.

Now Live – New MyAccount Web Portal

New web portal called “MyAccount” is now live, replacing eCARE.  The new portal adds functionality while improving your overall experience.  If you are an existing eCARE user, just log into the new site with your usual credentials and follow the prompts.  If you do not currently have a web access account, don’t forget to sign… Read more »

Save on Energy Deal Days

Shop now…. save for years! Save instantly on a wide selection of energy-efficiency products during Save on Energy Deal Days, Oct 6 to November 5, 2017.  Click here to learn more.  

MyAccount Web Portal is now live.

New web portal called “MyAccount” is now live, replacing eCARE.  The new portal adds functionality while improving your overall experience.  If you are an existing eCARE user, just log into the new site with your usual credentials and follow the prompts.  If you do not currently have a web access account, don’t forget to sign… Read more »

2016 Scorecard published by the OEB

The OEB has published the 2016 Scorecards of Electricity Distributors. The scorecard measures how well Ontario’s electricity distributors are performing each year.  Erie Thames Powerlines’ scoring can be viewed by following the link below. ETPL 2016 Scorecard

New Customer Web Portal

Effective Monday, October 2, 2017, eCARE will be replaced with a new web portal called “MyAccount”.  The new portal will add functionality while improving your overall experience.  If you are an existing eCARE user, just log into the new site with your usual credentials and follow the prompts.  If you do not currently have a… Read more »