your home town utility

Maintaining a reliable power distribution system that you can count on. Meeting your needs and pursuing new technologies to promise you today, and the generation of tomorrow, a future of clean, reliable energy.

Contact us

As Your Home Town Utility, Erie Thames Powerlines is committed to providing you with exceptional customer service and knowledgeable expertise. Please contact us with any questions or concerns you may have about your service, changing your service, or other areas where we can be of help.

Hours of Operation:

Customer service and office hours are 8:30 am - 4:30 pm Monday to Friday.

For after hours emergencies please contact us through our 24-hour toll free number.

Contact us at:

Office (519) 485-1820
24-hour toll free: (877) 850-3128
Fax: (519) 485-5838
Email: info@eriethamespower.com

Our mailing address is:

P.O. Box 157

143 Bell Street

Ingersoll, Ontario

N5C 3K5

For Peaksaver Thermostat Issues, Please Call:
Between the hours of 8:30 am and 4:30 pm: (866) 727-1611
Afterhours: (519) 535-2044

Your home

Manage My Account — I'm Moving — Explain My Bill — Planning Electrical Upgrade

Your business

Efficient Online Billing — Current Rates — Manage Energy Costs — Starting a Renovation

Energy Conservation

Conservation Programs

Our company

Service Territory — Our Mission — At Your School — In Your Community

Outage Notification

Eco Living Tips

Make the switch!

Do your laundry in cold water to save your clothes and save on energy.

85-90% of the energy used during warm and hot water laundry loads goes towards heating the water. Switch to cold water and you use less energy, your clothes last longer and colours stay brilliant!

Current News

Attention customers

Jan 20, 2012

Conditions of Service Update - new policies on Opening & Closing of Accounts, Use of Load Control Devices, and revised Security Deposit, CoLLections and Disconnection policies