Your Home Town Utility

Scheduled Outage in Aylmer - September 16, 2014

In order for Erie Thames Powerlines to perform required maintenance on the McBrien Substation, a temporary power interruption is necessary. Electricity will be interrupted from Saturday September 20, 2014 at 11:59 p.m. to Sunday September 21, 2014 to 7:00 a.m. taking approximately 7 hours to complete the work, weather permitting.

A power interruption may affect security alarms, smoke alarms and carbon monoxide alarms, elevators, electric garage door openers, computers, sump pumps and more. Not all customers in the Town of Aylmer will be affected. In the map below, customers located in the dark grey highlighted areas will be affected. We thank you in advance for your understanding and co-opration. If you have any questions or concerns, please call 1-877-850-3128.

Town of Aylmer Scheduled Power Interruption



In light of the recent fires in Saskatchewan that have been reported to be linked to smart meters, Erie Thames Powerlines would like to confirm that we have had no safety concerns with our smart meters. Smart meters linked to nine fires in Saskatchewan are not the same as the ones installed here at Erie Thames Powerlines Corporation. In Saskatchewan, the smart meters causing concern were manufactured by Sensus Meters.

Smart meters installed across Erie Thames' service territory were manufactured by Elster and Itron and have been deployed since 2010 with no safety related issues. In addition, the Ontario Energy Board has confirmed that none of the smart meters deployed in Ontario are the same model as the Sensus meters under review in Saskatchewan.

If you have any questions or concerns, please do not hesitate to call us at 1-877-850-3128.


Phone Scam Targets Guelph Hydro customers - July 24, 2014

The Guelph Mercury has reported that Guelph Hydro customers have been receiving calls to pay overdue accounts within 30 minutes by wire transfer or pre-paid credit cards. If they don't comply, the caller threatens to turn off the electricity. Please be warned, this is a scam. 

Erie Thames Powerlines will never call customers from a 1-800 number. We will also send multiple notices regarding overdue accounts prior to disconnection. If you receive a call and have any doubts, please hang up and call us back at 519-485-1820 to ensure you are in fact speaking with Erie Thames Powerlines representatives. Please call us if you have any other questions about this scam.


Ontario's Electricity Supply Mix - June 18, 2014

The Ministry of Energy is responsible for providing Ontario's electricy supply mix data on an annual basis. The following chart represents the system wide electricity mix for 2013.

Ontario's Electricity Supply Mix 2013



The Ontario Energy Board has announced new electricity prices that will begin on May 1, 2014. The new prices will make the off-peak price 7.5¢ per kWh, mid-peak price 11.2¢ per kWh, and the on-peak price 13.5¢ per kWh.The OEB reviews its electricity prices twice a year. Electricity prices make up about half of the total of an average household electricity bill and are shown on the Electricity line of your bill.

In addition, Time-of-Use hours will switch to the Summer schedule on May 1. The new prices per kWh and the schedule can be found below. If you have any questions, please contact us at 1-877-850-3128.

2014 Summer Time-Of-Use Schedule

Credit Card Payments - March 13, 2014

As of March 31, 2014, Erie Thames Powerlines will no longer be accepting Visa payments for bills. We apologize for any inconvenience this may cause. MasterCard payments will still be accepted. For more information on how to pay your Erie Thames Powerlines bill, visit our Paying and Understanding Your Bill page or call 1-877-850-3128.

Notice of Application and Hearing - September 9, 2013

Erie Thames Powerlines has applied to the Ontario Energy Board for permission to dispose of the balance in Account 1562, Deferred Payments in Lieu of Taxes over a one-year period commencing January 2014. View the notice below for more information.

Notice of Application and Hearing for an Electricity Distribution Rate Change and Procedural Order No. 1


ERTH Releases its first sustainability report - July 9, 2013

Sustainability Report

ERTH Corporation, along with Erie Thames Powerlines, is pleased to release our first Annual Sustainability Report formalizing its commitment to sustainability and energy efficiency. Inside the report you will find a detailed overview of our achievements to date, along with a "Looking Forward" section that outlines the goals we hope to achieve in the short and long term.

Since our inception in 2000, sustainability has been ingrained in our founding principles, which include local presence and employment and a commitmeno the social, environmental and economic needs of our customers, employees and shareholder communities. We believe that these principles are key ingredients in building stronger communities and a more sustainable business.

We encourage you to read our Sustainability Report. If you have any questions or comments, please contact us by e-mail.

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Eco Living Tips

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