Phone Scam in our Territory - January 26, 2015

We have been notified that our customers are receiving calls that Erie Thames Powerlines or Hydro One will disconnect their power if payment is not made immediately. The caller is requesting a credit card number be provided over the phone. Please be warned that this is a scam.

Erie Thames Powerlines does NOT ask for your credit card number over the phone. In disconnection cases, we will send multiple notices regarding overdue accounts prior to disconnection. If you receive a call and have any doubts, please hang up immediately and call us back at 519-485-1820 to ensure you are in fact speaking with Erie Thames Powerlines representatives. If you have any further questions about this phone scam, please call us.

 

Information On Hydro Meters - January 22, 2015

On January 22, 2015 the Electrical Safety Authority announced it had directed Ontario's electrical utilities (local distribution companies) to replace and discontinue use of a specific model of electrical meter: the Sensus 3.2 with remote disconnect. There are only 5,400 of these meteres reported in use in Ontario which is less than one per cent of the 4.8 million meters in Ontario.

Erie Thames Powerlines does not have the model of meters that are covered by ESA's announcement. If you have any further questions, please call us at 1-877-850-3128.

Customer Survey Contest Winners - November 19, 2014

Thank you to everyone who participated in our customer survey over the past few weeks. Your feedback is very important to us as it helps us plan for the future while ensuring we meet the wants and needs of our customers.

The winners of the survey contest are:

• Jennifer & Dan Lavin of Ingersoll (Jennifer is pictured to the right with Graig Pettit from Erie Thames Powerlines)
• Jeff Eveland of Clinton
• Robert & Christie Ludwig of Beachville

Thanks again for your feedback. If you have any further questions or comments, please call us at 1-877-850-3128.

New Electricity Prices Start November 1 - October 17, 2014

The Ontario Energy Board announced new electricity prices which will apply to most households and small businesses starting November 1, 2014. This is also the same day that the hours for mid-peak and on-peak prices change to winter time-of-use hours. The off-peak period remains from 7 p.m. - 7 a.m. on weekdays and all day weekends and holidays. The new off-peak price is 7.7 cents per kilowatt hour (kWh). The new mid-peak hours are weekdays from 11 a.m. to 5 p.m. and the new price is 11.4 cents per kWh. Finally, the new on-peak hours are weekdays from 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. and the new price is 14 cents per kWh. Below is a diagram of the Winter time-of-use hours with the new pricing. 

The price for consumers is increasing by approximately $2.03 per month and will appear on the "Electricity" line. Most Ontario households use about two-thirds of their power during off-peak hours. The Ontario Energy Board reviews electricity prices twice each year based on updated cost estimates. This is intended to help smooth changes in prices over time. Click here to view the OEB's press release.

 

Erie Thames Powerlines' 2014 Scorecard - September 24, 2014

In October of 2010, the Ontario Energy Board launched its Renewed Regulatory Framework for Electricity Distributors, A Performance Based Approach. The culmination of this initiative is the Performance Scorecard that details each distributor's results and progress within four segmented outcomes utilizing a variety of measures that focus on the services that are delivered to customers. This initial scorecard is intended to be the starting point of reporting, measuring and comparing the sector to ensure that we are delivering long term value for the money consumers spend on electricity. Check out the scorecard that is specific to Erie Thames Powerlines, and if you have any questions please do not hesitate to contact us at 1-877-850-3128 or read the Frequently Asked Questions.

 

Ontario's Electricity Supply Mix - June 18, 2014

The Ministry of Energy is responsible for providing Ontario's electricy supply mix data on an annual basis. The following chart represents the system wide electricity mix for 2013.