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Ontario Energy Board Survey - October 20, 2014

The Ontario Energy Board wants to hear what residential and small business consumers think about how well consumers are being proetected in the retail energy markets. Please visit and fill out their on-line survey.


New Electricity Prices Start November 1 - October 17, 2014

The Ontario Energy Board announced new electricity prices which will apply to most households and small businesses starting November 1, 2014. This is also the same day that the hours for mid-peak and on-peak prices change to winter time-of-use hours. The off-peak period remains from 7 p.m. - 7 a.m. on weekdays and all day weekends and holidays. The new off-peak price is 7.7 cents per kilowatt hour (kWh). The new mid-peak hours are weekdays from 11 a.m. to 5 p.m. and the new price is 11.4 cents per kWh. Finally, the new on-peak hours are weekdays from 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. and the new price is 14 cents per kWh. Below is a diagram of the Winter time-of-use hours with the new pricing. 

Winter 2014 Time of Use Prices

The price for consumers is increasing by approximately $2.03 per month and will appear on the "Electricity" line. Most Ontario households use about two-thirds of their power during off-peak hours. The Ontario Energy Board reviews electricity prices twice each year based on updated cost estimates. This is intended to help smooth changes in prices over time. Click here to view the OEB's press release.


Erie Thames Powerlines' Customer Survey - October 1, 2014

In order to serve you better, we'd like your feedback. Please take a few minutes to respond to our Customer Survey which will help us create our future plans. The survey is now open and will close at 11:59 p.m. on November 14, 2014. Everyone who fills out the survey will be entered into a draw to win a $500 Best Buy gift certificate or one of two iPad Minis. Please read the full contest rules found here. You can access the survey by clicking here. If you wish to fill in a hard copy of the survey, please contact us at 1-877-850-3128. Your opinion matters to us. Thank you for taking the time to share your thoughts.


Erie Thames Powerlines' 2014 Scorecard - September 24, 2014

In October of 2010, the Ontario Energy Board launched its Renewed Regulatory Framework for Electricity Distributors, A Performance Based Approach. The culmination of this initiative is the Performance Scorecard that details each distributor's results and progress within four segmented outcomes utilizing a variety of measures that focus on the services that are delivered to customers. This initial scorecard is intended to be the starting point of reporting, measuring and comparing the sector to ensure that we are delivering long term value for the money consumers spend on electricity. Check out the scorecard that is specific to Erie Thames Powerlines, and if you have any questions please do not hesitate to contact us at 1-877-850-3128 or read the Frequently Asked Questions.



In light of the recent fires in Saskatchewan that have been reported to be linked to smart meters, Erie Thames Powerlines would like to confirm that we have had no safety concerns with our smart meters. Smart meters linked to nine fires in Saskatchewan are not the same as the ones installed here at Erie Thames Powerlines Corporation. In Saskatchewan, the smart meters causing concern were manufactured by Sensus Meters.

Smart meters installed across Erie Thames' service territory were manufactured by Elster and Itron and have been deployed since 2010 with no safety related issues. In addition, the Ontario Energy Board has confirmed that none of the smart meters deployed in Ontario are the same model as the Sensus meters under review in Saskatchewan.

If you have any questions or concerns, please do not hesitate to call us at 1-877-850-3128.


Phone Scam Targets Guelph Hydro customers - July 24, 2014

The Guelph Mercury has reported that Guelph Hydro customers have been receiving calls to pay overdue accounts within 30 minutes by wire transfer or pre-paid credit cards. If they don't comply, the caller threatens to turn off the electricity. Please be warned, this is a scam. 

Erie Thames Powerlines will never call customers from a 1-800 number. We will also send multiple notices regarding overdue accounts prior to disconnection. If you receive a call and have any doubts, please hang up and call us back at 519-485-1820 to ensure you are in fact speaking with Erie Thames Powerlines representatives. Please call us if you have any other questions about this scam.


Ontario's Electricity Supply Mix - June 18, 2014

The Ministry of Energy is responsible for providing Ontario's electricy supply mix data on an annual basis. The following chart represents the system wide electricity mix for 2013.

Ontario's Electricity Supply Mix 2013


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